OUR APP FEATURES

mSeva offers an easy to use interface which enables you to lodge a civic works related complaint "on the go". It also lets you track the status of your complaint and facilitates direct interaction with your municipality. mSeva includes features that make complaint registration and resolution a simple process and empowers you to bring a change in your city

iphone Image

Register/Login with Mobile No

Register into mSeva by just sharing your Name, Mobile No, City and an OTP. There is no need to remember a new username and password, your phone number and an OTP is enough to log you in.

Lodge a complaint

Lodge a complaint from a predefined list which maps all the civic issues you may come across. Geotag the location, use your phone’s camera to capture the problem and your complaint will be forwarded to the concerned municipal department.

Track your complaint

Track the status of your complaint from the dynamic Complaint Summary section in the app and SMS alerts or directly get in touch with the concerned municipal officers using the Call and Chat feature.

Feedback

You get to rate the quality of the resolution and your experience. Not satisfied with the quality of work done to resolve your complaint? mSeva allows you to re-open any complaints that are not resolved as per your satisfaction. Your feedback is important to your municipality.

4 EASY STEPS

Log into mSeva and follow a simple 4 step process from complaint to resolution

App screenshot img
App screenshot img
App screenshot img
App screenshot img

GET THE APP

Click on the Web Link below to visit the web application on your PC or click on the Google Play Store link to download the app on your Android mobile phone

Web App Android App

FAQ

Where can I download the mSeva App from?

You can download the mSeva app on your Android mobile phone using this Google Play Store link: Download Android App. For detailed help on getting started, download the mSeva Help Document: Download Help Document

Is there a Web version of the app too?

Yes, you can access mSeva from your PC using this link: Web Application

I have an iPhone, how can I use the mSeva App?

Open this Web link on your iPhone’s browser: Click Here

How to Register into mSeva?

Go to the Web link or Launch the mSeva app on your mobile, on the registration screen enter your Name, Mobile No and City, an OTP will be sent to the entered number, enter this OTP and you will be registered

I was not given a Username and Password during registration, how do I login?

You do not need any Username and Password to login. Just enter you registered mobile no and an OTP will be sent. The OTP will log you in.

How to lodge a complaint?

Log into the mSeva app, select 'File Complaint' in the Home page, Fill the complaint submission form and select 'SUBMIT COMPLAINT'. Your complaint will be lodged. You can find this complaint in your Home page and 'My Complaints' section.

The complaint I want to lodge is not present in the complaint list, what can I do now?

You can select the ‘Other’ category from the complaint type list and explain your complaint adequately in complaint details.

Can I lodge a complaint for some other city?

Yes, you can lodge a complaint for anywhere within Punjab.

I have moved to a new city, do I have to re-install the App?

You don’t have to re-install the mSeva app if you relocate to a new city within Punjab. Just change the city in your profile.

How do I track the status of my complaint?

Log into the mSeva app, in the Home page select 'My Complaints', in the My Complaints page you will find your complaint, select the complaint and you will see the detials of the complaint along with the latest status. You can also call the Customer Service Desk at 1800 1800 0172 and ask for the status of your complaint.

My complaint was rejected, what can I do now?

If your complaint gets rejected, the reason for rejection will be mentioned. If you do not agree with the reason for rejection, you can re-open the complaint.

I am not satisfied with the work done on my complaint, what can I do about it?

If you are not satisfied with the work done, you can re-open the complaint with a valid reason.

Is there a way to cancel my lodged complaint?

No, once a complaint has been lodged, it cannot be cancelled.

How do I lodge a complaint without a smartphone and internet?

You can call the Customer Service Desk at 1800 1800 0172. Our Customer Service Representative (CSR) will lodge the complaint on your behalf. You can also call the CSR to track the status of your complaint.