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Water and Serwerage Department

 

The water supply & Sewerage department is headed by two Superintendent Engineers (O&M), supported by five Executive Engineer (O&M), Assistant Engineers (O&M) and Junior Engineers (O&M). This department deals with day to day operation & maintenance of water supply & sewerage system in the city. It also deals with the collection of water supply & sewerage charges in the city.  

 
Water Connection
 
Sr. No. Nature of Work Time / Duration of Redressal Contact Office / Person
1. Supply of application form for new service connections Working days 1030 to 1700 hours Superintendent (Water Rate) in Room No.90
2. Acknowledgement of application form Same Day As Above
3. Intimation of deficiency on application form Within 2 days As Above
4. Water Connection Sanction 4 days after deposit of complete application form from Zonal Officers As Above
 
Documents to be submitted for new water connection:
 
a) Relevant application form duly completed through authorized licensed plumber.
b) Proof of ownership of the property.
c) Copy of sanctioned plan and commencement certificate if new connection is required for construction purpose. d) Test report of meter from meter mechanic if connection is on meter system.
e) Copy of fully paid bill of existing connection, if additional connection applied for.
 
Water Supply Complaints
 
Sr. No. Nature of Work Time / Duration of Redressal Contact Office / Person
1. Interruption in water supply within 24 Hours Area Zonal Officer
2. Leakage of burst water main line within 12 Hours Area Zonal Officer
3. Contaminated water supply within 12 Hours Area Zonal Officer
4. Water bills complaint Within 1 to 3 days Superintendent (Water Rate) in Room No.90
5. Issue of duplicate bill same day as application Superintendent (Water Rate) in Room No.90
6. Complaint of failure of pumping system of Tubewell Within 1 to 10 days Area Zonal Officer
 
Sewerage Connection
 
Sr. No. Nature of Work Time / Duration of Redressal Contact Office / Person
1. Supply of application form for new sewerage connections Working days 1030 to 1700 hours Superintendent (Water Rate) in Room No.90
2. Acknowledgement of application form Same Day As Above
3. Intimation of deficiency on application form Within 2 days As Above
4. Water Connection Sanction 2 days after deposit of complete application form from Zonal Officers As Above
 
Documents to be submitted for new water connection:
 
a) Relevant application form duly completed through authorized licensed plumber.
b) Proof of ownership of the property.
 
Sewerage Complaints
 
Sr. No. Nature of Work Time / Duration of Redressal Contact Office / Person
1. Clearing of blocked sewer line  Within 12 hours  Area Zonal Officer
2. (Minor) Repairs to Sewer Within 3 days As Above
3. Cleaning of storm water drains & desalting April to June annually  As Above
4. Clearing of blocked storm water drains Within 2 days  As Above
5. Repair of Manhole Within 10 days  As Above
6. Placing the missing manhole cover Same day As Above
7. Removing silt from Road Gullies Within 1 days  As Above
 
 
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